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in the United States on orders over $25

- Low international rates -

Got Questions?
Call me to place your order!! 424-245-5867

Contact Us

We love hearing from our clients. 
That is why we are here, to serve you!

We are a family run business that hasn't outsourced our customer service, so if it takes a little bit longer for us to get back to you, we appreciate your patience. Rest assured that your question will be answered in a timely fashion.

You can reach us by submitting your question below.

If you would prefer to complete your order by phone, please call 424-245-5867.  We are located in the Pacific Time Zone (California). However we do kindly as that you call only to place orders or ask questions about our products prior to ordering. For Brewing or Product Support Questions, please consider email or see the links below.

You can also find us at Facebook or the KommUnity - both are great places to ask general questions about Kombucha.

BUT...Before sending an email,
see if we answer your question below.

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For inquiries about Brewing Techniques and Information, CLICK HERE TO SUBMIT YOUR QUESTION

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WORRIED ABOUT SHIPPING LIVE CULTURES?

We ship our HEARTY KOMBUCHA KAMP CULTURES OF ALL KINDS worldwide all year round and they nearly always arrive ready to brew no problems, so you can order with confidence no matter what the season. For exterior deliveries during the hottest times of year, consider following the tracking updates to bring cultures inside after delivery, but normal conditions, including customs or shipping delays, are NOT AN ISSUE. :)

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TRACKING YOUR PACKAGE

To locate TRACKING INFORMATION for your order, LOG IN TO YOUR ACCOUNT HERE, then click on your order number. One or more tracking numbers will be present if the order has shipped.

For United States Postal Service Packages (most cultures and kits without brewers), ENTER THE TRACKING NUMBER HERE.

For Federal Express Packages (most Continuous Brewers), ENTER THE TRACKING NUMBER HERE.

For UPS (most barrels), ENTER THE TRACKING NUMBER HERE.

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 GUIDE & VIDEO ACCESS ISSUES

If you have tried to redeem your materials but received a warning that the Redemption Code has Expired, that means access has already been processed by our team as a courtesy for you and emails were sent with details. Please check either your inbox or SPAM folder for the information. 

If your link for the Guide Download is showing as "Expired" it simply means it has been clicked 5 or more times and downloaded to that device. To locate the guide, please visit the downloads folder or search the computer files for "Kombucha" or "Hannah Crum" and the location of the Guide on your computer will come up.

Access to the Videos is accomplished via link and password which are emailed at the time of processing. If you did not see those emails arrive, please search your SPAM folder or inbox for the details.

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INTERNATIONAL ORDERS

We successfully ship cultures all over the world and our store is set up to ship to many countries already. If it doesn't work for yours, let us know, but first try by placing all your items in the cart and then clicking the blue "Calculate Shipping" button. Select your country and choose your shipping method. Then check out as normal. :)

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For inquiries about Brewing Techniques and Information, CLICK HERE TO SUBMIT YOUR QUESTION

WATER KEFIR RECIPE, INFO AND TIPS

MILK KEFIR RECIPE, INFO AND TIPS

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☮ & ♥ Hannah & the KKamp Team

 

 

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